Investigating the Relationship between Infrastructural Capabilities and Process Capabilities of Knowledge Management in Gas Company in Chaharmahal and Bakhtiari Province

d: M.A. of Business Management. University of Isfahan . [email protected] e: Isfahan University of Medical Sciences , [email protected] Knowledge as one of the greatest factors in creating value and competitive advantage, has led organizations to show great tendency toward programs of knowledge management. Understanding the relationship between infrastructural capabilities and process capabilities of knowledge management lead to successful application of knowledge management activities. The aim of the present research is to investigate the relationship between infrastructural capabilities and process capabilities of knowledge management. The data collected through questionnaire from gas company of Chaharmahal and Bakhtiari province (N>300), were approved empirically. The results indicated that, infrastructural capabilities (culture, structure and technology) have positive and meaningful relationship with process capabilities (knowledge acquisition, knowledge conversion, knowledge application and knowledge protection). Therefore, for the success of programs of knowledge management, special consideration of infrastructural capabilities of knowledge management is required. Key words: knowledge management, infrastructural capabilities, process capabilities.